Repair, Parts & Service Warranty Information
Last updated: 14 July 2026
Warranty coverage varies by service, technician, store, part, and written quotation. Customers should refer to their confirmed service documentation for specific warranty terms. Nothing in this information reduces your statutory consumer rights.
Warranty Categories
| Service Type | Warranty Coverage |
|---|---|
| Labour warranty | 12 months |
| New replacement parts | 12 months |
| Refurbished parts | 12 months |
| Customer-supplied parts | No warranty on customer-supplied parts |
| Software support | standard manufacturer warranty terms apply |
| Data recovery | No warranty on data-recovery outcomes |
| CCTV installation work | standard manufacturer warranty terms apply |
| Network installation work | standard manufacturer warranty terms apply |
| Remote support | standard manufacturer warranty terms apply |
| Business IT work | standard manufacturer warranty terms apply |
Exclusions
Warranty does not typically cover: damage caused after repair, liquid damage, unauthorised modifications, software changes by the customer, power surges, normal wear and tear, or customer-supplied parts. Specific exclusions will be detailed in the service documentation.
Claim Process
To make a warranty claim, contact Hire IT Expert with your service reference number and a description of the recurring fault. The device or system will be re-examined and the appropriate warranty process applied.