Privacy Policy

1. Who We Are

Hire IT Expert (trading name of Hire IT Expert, registered in England and Wales, company number N/A) provides on-demand technology support, repair, installation and IT services. Our registered office is 11 Campbell Rd, London E15 1SY, United Kingdom. Our trading address is 11 Campbell Rd, London E15 1SY, United Kingdom.

Hire IT Expert operates as a technology service provider, service coordinator, expert network and platform connecting customers with participating technicians and stores. For the purposes of applicable data protection legislation (including the UK General Data Protection Regulation and the Data Protection Act 2018), Hire IT Expert is the data controller for information collected through this website and our service-request processes.

2. Scope of This Policy

This policy applies to personal information processed through our website (hireitexpert.co.uk), booking systems, service-request forms, remote-support sessions, email communications, telephone contact, and any other channel through which we receive personal information.

3. Information We Collect

We may collect the following categories of personal information when you interact with our services:

• Name and contact details (email, phone number, postcode, service address)
• Business name (where applicable)
• Preferred contact method
• Service requested, device or system information, and problem description
• Appointment preferences and scheduling information
• Uploaded photographs (including property or CCTV-installation images)
• Uploaded documents relevant to a service request
• Customer communications (messages, quotes, service history)
• Technician or store preferences
• Review submissions and complaint records
• Marketing preferences

4. Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version, device type and operating system
• Pages visited, time spent, referral source
• Cookie preferences and consent records
• Technical error logs

Optional analytics and marketing technologies are only activated after you provide your cookie preferences. See our Cookie Policy for details.

5. Information Received from Other Parties

We may receive limited information from participating technicians, stores or specialist partners relating to the progress or completion of a service request you have made.

6. Why We Use Personal Information

We use personal information to:

• Process service requests, bookings and enquiries
• Match customers with suitable technicians, stores or specialist partners
• Provide quotes and estimates
• Deliver remote-support sessions
• Manage device repairs and data-access requirements
• Handle data-recovery assessments
• Process CCTV enquiries and installation requests
• Deliver business IT services and consultations
• Manage reviews and case studies
• Send service communications (appointment confirmations, updates, follow-ups)
• Send marketing communications (only with separate consent)
• Improve our website, services and customer experience
• Handle complaints and resolve disputes
• Comply with legal obligations

7. Lawful Bases

We rely on the following lawful bases under data protection legislation:

Purpose	Lawful Basis
Processing booking and service requests	Steps before entering a contract / Performance of a contract
Technician and store matching	Performance of a contract / Legitimate interests
Remote-support delivery	Performance of a contract
Device repair and data access	Performance of a contract
Data-recovery services	Performance of a contract
CCTV enquiries and property images	Steps before entering a contract / Legitimate interests
Business IT services	Performance of a contract
Reviews and case studies	Consent / Legitimate interests
Marketing communications	Consent
Website analytics	Consent (via cookie preferences)
Complaints and disputes	Legitimate interests / Legal obligations
Legal and regulatory compliance	Legal obligations

8. Who Information May Be Shared With

We may share personal information with the following categories of recipients, only to the extent reasonably necessary for the relevant purpose:

• Assigned or proposed technicians
• Participating repair stores
• Specialist repair providers or data-recovery laboratories
• CCTV or networking installation partners
• Hosting and infrastructure providers
• Email-delivery providers
• CRM and form-processing providers
• File-storage providers
• Analytics providers (subject to cookie consent)
• Payment providers (if and when introduced)
• Professional advisers (legal, accounting, insurance)
• Regulators or law-enforcement bodies (where legally required)

We do not sell customer data. We do not share customer service information with advertisers.

9. International Data Transfers

Where personal information is transferred outside the United Kingdom, we ensure appropriate safeguards are in place in accordance with applicable data protection legislation.

10. Technician Privacy

For technicians within the Hire IT Expert network, we may process professional profile data, verification information, coverage areas, qualifications, insurance details, customer feedback, internal records, and job-assignment records. Private technician home addresses, personal contact details, identification documents, and internal records are not publicly displayed.

11. Device and Data Access

Repairs may require limited access to device settings, files or accounts. Access is restricted to work reasonably required. Customers should:

• Create backups where possible before submitting a device
• Close or remove unnecessary confidential information
• Keep credentials secure and follow approved password-handling processes

Technicians should not use customer information for unrelated purposes. Data loss can occur despite reasonable care. Data recovery is not guaranteed.

12. Remote Support Privacy

• Customer approval is required before a remote session begins
• Remote access is limited to the agreed session and purpose
• Customers can end a session at any time
• Sensitive applications should be closed before the session
• Remote-support logs may be maintained where necessary
• Unattended access must not remain enabled without a separate clear agreement
• Customers should never provide banking credentials or unrelated one-time codes during a remote session

13. CCTV Enquiry Privacy

• Property photographs submitted during CCTV enquiries may contain personal information
• Customers should avoid uploading unnecessary footage
• Existing camera footage should only be shared through an approved secure process when necessary
• Installing CCTV does not make Hire IT Expert the controller of footage later recorded by the customer
• Customer responsibilities depend on how cameras are used and what they capture
• Customer footage must not be reused for marketing without explicit permission

See also our CCTV Privacy & Responsible Use Information page.

14. Reviews and Case Studies

• Reviews may be checked against service records
• Publication permission is required for identifiable details
• Exact customer addresses are not published
• Private device information is removed
• Case-study photographs require approval
• Customers may request correction of personal information
• Genuine criticism is not removed merely because it is negative

15. Marketing Communications

Service messages (appointment confirmations, updates, follow-ups) are different from marketing messages. Marketing choices are optional. Marketing boxes are not preselected. Customers may unsubscribe at any time. Unsubscribing from marketing does not prevent necessary service communications. Booking customers are not automatically subscribed to marketing.

16. Data Retention

Retention periods must be completed using Hire IT Expert's actual operational, contractual, insurance, tax and legal requirements.

Data Category	Retention Period
General enquiries	6 years
Uncompleted booking requests	6 years
Completed service records	6 years
Quotes	6 years
Complaints	6 years
Technician applications and verification records	6 years
Store records	6 years
Review submissions	6 years
Case-study permissions	6 years
Remote-support logs	6 years
Uploaded files	6 years
Financial records	6 years
Cookie-consent records	6 years
Marketing preferences	6 years

17. Security

We implement appropriate technical and organisational measures to protect personal information. However, no system can guarantee absolute security. We recommend using strong passwords, keeping software up to date, and not sharing credentials unnecessarily.

18. Individual Data Rights

Under applicable data protection legislation, you have the right to:

• Access — request a copy of your personal information
• Correction — request correction of inaccurate information
• Erasure — request deletion of your information (subject to lawful retention requirements)
• Restriction — request restriction of processing
• Objection — object to processing based on legitimate interests
• Data portability — receive your information in a structured format (where applicable)
• Withdrawal of consent — withdraw consent at any time where consent is the legal basis
• Complaint — lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

Not every deletion request can always be completed where records must lawfully be retained (for example, financial or complaint records).

19. Children's Information

Our services are not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has submitted personal information to us, please contact us and we will take appropriate steps.

20. Complaints

If you have a concern about how your information has been handled, please contact us at info@hireitexpert.co.uk. You also have the right to complain to the Information Commissioner's Office.

21. Policy Updates

We may update this policy from time to time. Material changes will be communicated through the website. The "Last updated" date at the top of this page indicates when the policy was last revised.

22. Contact Details

For privacy-related questions or to exercise your data rights, contact:

• Email: info@hireitexpert.co.uk
• Post: 11 Campbell Rd, London E15 1SY, United Kingdom
• Phone: 08085 01 5740